Free shipping for all ordes over $500+

Frequently Asked Questions (FAQ)

General Information

We specialize in supplying high-quality hotel products, including minibars, kettles, safes, and other essential appliances for hotels, Airbnb hosts, and hospitality businesses.

We cater to both B2B (hotels, resorts, property managers) and B2C (Airbnb hosts, small businesses, and individual buyers).

We are based in Malaysia and supply products nationwide.

Ordering & Payment

You can place an order directly on our website by adding items to your cart and checking out. For bulk orders, you can contact us for a customized quotation.

We accept:

  • Credit/Debit Cards (Visa, Mastercard)
  • Online Banking (FPX)
  • E-wallets (GrabPay, Touch ‘n Go)
  • Bank Transfers (for bulk orders)

Yes, we provide special pricing for bulk purchases. Contact our sales team for a quotation.

If your order has not been processed for shipment, you can request modifications or cancellations. Please contact us as soon as possible.

Shipping & Delivery

We deliver across Malaysia, including East Malaysia (Sabah & Sarawak).

  • West Malaysia: 3-5 business days
  • East Malaysia: 5-7 business days
  • International Orders: Varies based on location

Shipping fees vary based on order size and destination. The exact cost will be displayed at checkout. Bulk orders may qualify for free shipping—contact us for details.

Express delivery is available within Klang Valley for urgent orders. Please contact us before placing your order to confirm availability.

Returns & Warranty

We accept returns within 7 days of delivery for defective or incorrect items. Products must be unused and in their original packaging.

Contact our customer support with your order details and photos of the issue. Our team will assist you with the return process.

Yes, our products come with a manufacturer’s warranty. Warranty periods vary by product—please refer to the product description for details.
Please report any damages within 48 hours of receiving your order. Provide photos of the damaged item, and we will arrange for a replacement or refund.

Customer Support

You can reach us via:

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (GMT+8).

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