Return & Refund Policy

At Swissmann, we are committed to providing high-quality hotel and home appliances. Our return and refund policy is designed to ensure a smooth experience for both B2C (individual customers purchasing online) and B2B (business clients ordering via inquiry form).

1. Return & Refund Policy Overview

B2C (E-commerce purchases): 30-day return window from the delivery date.
B2B (Bulk orders via inquiry form): Returns accepted only for defective/damaged items upon delivery.
Condition for Return: Items must be in original packaging, with all accessories.
Refund Method: Refunds are issued to the original payment method.
Shipping Costs: Swissmann covers return shipping for defective/wrong items; for B2C change-of-mind returns, customers bear return shipping costs.

2. Return Eligibility

Eligible for Return & Refund (Within 30 Days)

Undamaged products in original packaging.
All accessories, manuals, and original invoices must be included.
Products must not show signs of damage, or modification.

Non-Returnable Items

Damaged
Clearance or final sale items.
Custom or personalized orders.

Returns & refunds are only accepted for defective or damaged items upon delivery.
Customers must report issues within 7 days of receiving the order with photo/video proof.
If the defect is verified, Swissmann will arrange for replacement or refund (if no replacement is available).
Bulk orders cannot be returned for a change of mind after confirmation.

3. Return & Refund Process

Submit a return request via our website or contact customer service within 30 days.
Receive a Return Authorization (RA) Number and return instructions.
Pack the item securely in its original packaging.
Ship the item back using the provided return label (customer covers return shipping unless defective).
Refunds will be processed within 10-14 business days after receiving and inspecting the item.

Report the issue within 7 days of delivery with photo/video proof.
Swissmann will verify and arrange for replacement or refund.
If a return is approved, customers will receive shipping instructions.
Refunds (if applicable) will be processed within 14-20 business days.

4. Exchange Policy

Defective or damaged items are eligible for exchange within the return time-frame.
A replacement unit will be sent once the returned product is received and inspected.

5. Return Shipping & Costs

Swissmann covers return shipping for defective/wrong items.
For B2C change-of-mind returns, customers bear return shipping costs.
B2B customers must inspect bulk orders upon delivery, as return shipping for non-defective items is not covered.

6. Refund Processing Time

B2C refunds: Processed within 10-14 business days after item inspection.
B2B refunds: Processed within 14-20 business days once verified.
Refunds are made to the original payment method (credit card, bank transfer, etc.).

7. Special Conditions

Missing Accessories: Partial refunds may be given if returned items are missing accessories.
Gift with Purchase: Any free gifts must be returned along with the product.
Lost Invoice: Swissmann will attempt to verify the purchase, but returns may be denied without proof of purchase.

Work Section

Rest & Relax

Bath Section

Minibar Section

Wardrobe Corner